REFUNDS, RETURNS & CANCELLATION POLICY
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Returns & Exchanges
We do not provide exchange/return for customized/personalized orders.
There is only one time return policy for all the products.
Customers can return their order within 10 days after delivery.
All returns must be in unused condition.
The applicable shipping or COD charges shall not be refunded to you in any circumstances.
To schedule a return, please whatsapp us on 8085824003. The reverse pick up facility is available on limited pin codes.
If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through India post (Government) courier service also known as Speed Post. Once shipped, please inform us on whatsapp 8085824003.
The product amount will be given in form of discount coupon after deduction shipping charges i.e. Rs. 50 for half kg (from our office to your house) & Rs. 70(from your house to our office). once picked up, please inform us.
Once a coupon is issued, you can use the same to purchase a new product or size
Once the order is placed it’s not possible for us to cancel the order. If you don’t need product then please do not take delivery, once tracking link show RTO(Return), Please inform us, we will issue discount coupon after deducting shipping charges i.e. Rs. 50 for half kg.(both sides we will charge Rs. 100)
Refunds:
We do refunds only in genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send us whatsapp on 7603026788 along with the details of the order, nature of issues, photographs of the defective product. In the event, on our verification it is observed that the defect is incurred due any of your actions or omissions, then EKTARFA will not be responsible for refunding the amounts paid to you. However, you may still opt for exchange and returns in an aforementioned manner. All applicable refunds shall be made to the bank account from which you had processed the payment.
Terms & Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean ektarfa.com, its franchiser, affiliates and partners.
Introduction:
Accuracy of content
beparwaah.com has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery. To the extent permitted by applicable law, beparwaah.com. Disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. beparwaah.com shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. By using this website, you consent to these terms and conditions and to our use and management of Personal Information for the purposes and in the manner given below.
Ordering errors
You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.
Use of Personal Information
beparwaah.com may use personal information and other information received and collected from you to provide the services you have requested, including services that display customized content and to contact you upon your request and whenever necessary. We may also use personal information to operate and improve our services. You will have a right to withhold or withdraw your consent for our use other than as listed above. We will not share your information with any third parties without your consent.
Delivery charges
Free at present for all orders made with online banking or a credit/debit card
Delays
We would endeavor to maintain time schedule. However, if due to unavoidable circumstances, there is a delay ektarfa.com will make every effort to keep you informed if the delay is beyond 30 days from the due date for delivery, you will have an option to cancel the order and claim for refund.
Payment
All methods of payment, including credit cards are processed once your order is prepared for dispatch.
Delivery Arrangements
Delivery will be by reputed courier services and the terms and conditions of delivery of such courier service providers will be binding on the customer.
Cancellation amendments & returns
Once payment is taken, no changes to the order or any cancellation may be made, except in case of manufacturing defect.
Defects
The goods will be considered as manufacturing defect only in the following cases:
· if there is a defect in the shirt
· if the shirt has not been manufactured as specified
· if the sizing of the shirt relating to the sleeve length or body is incorrect
If you are returning a shirt due to a fault, we will re-make a new shirt to the correct specifications. The new shirt will arrive 4-5 weeks from the date of return- we will contact you by email to update you on the progress of your order. Goods should be returned in the original packaging along with the specification tag, tagged to the T-shirt. If the said tag is untagged or broken then the goods will not be accepted by ektarfa.com
Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of beparwaah.com or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with the Indian Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Copyright & Trademark Compliance; Complaints
We honor the intellectual property rights of others. If you believe that your work has been copied or used on the website in a way that constitutes copyright or trademark infringement, please notify us by following the procedure set forth in the immediately following paragraph. Except in limited instances under authorized agreements, we do not reproduce or manufacture the products offered on our site, but rather we purchase or license products from third party suppliers that represent to us that they have sufficient rights to allow us to display and sell the products on the website. Upon receipt of any bona fide claim of infringement, or upon becoming aware of any actual or alleged infringement by any other means, we will remove such actual or alleged infringing product(s) from the website and/or cease sales of the product(s) pending our investigation.
If you believe that your Content has been copied in a way that constitutes copyright and/or trademark infringement, please notify ektarfa.in at care@ektarfa.in and provide the following information (“Notice”):
a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright/trademark interest;
b) a description of the copyrighted work and/or trademark claimed to have been infringed;
c) a description of where the claimed infringing Content is located on our Site;
d) your address, telephone number, and email address
e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright/trademark owner, its agent, or the law;
f) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are authorized to act on behalf of the owner of the copyright/trademark interest involved.
The Notice of claims of copyright or other intellectual property infringement can be reached as follows:
By mail: beparwaahstores@gmail.com
Intellectual Property Rights
The trademarks, service marks and logos contained on the website, are owned by beparwaah.com and may not be used for any purpose without the prior written permission of beparwaah.com
Other legal notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these Terms & Conditions govern your use of this website. All materials, including illustrations, photographs, products, images, artwork, designs, text, graphics, logos, button icons, images, (collectively, “Content”) appearing on this website are owned or controlled by beparwaah.com and are protected by worldwide design, trademark, trade dress, copyright and other intellectual property laws.
Changes to legal notices
We reserve the right to change these terms & conditions from time to time and you will be notified of the changes as and when they happen.
Indemnification
You agree to defend, indemnify and hold beparwaah.com harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of this website, your access to, or inability to access this website, or from your reliance upon any information contained on this website.